Terms of Service

1. Agreement to Terms

By accessing or utilizing the telephone dispatch services of Roof Expert USA (operating in Henderson, NV as Valley Ridge Heat & Sudden Downpours), you agree to be bound by these Terms of Service. If you do not agree with any provision, you must discontinue use of the platform immediately.

2. Independent Referral Platform Model

Roof Expert USA operates strictly as an independent emergency marketing, intake, and referral dispatch service. We connect property owners with independent, third-party roofing contractors licensed by the Nevada State Contractors Board (NSCB) under NRS Chapter 624. Roof Expert USA does not directly employ roofing crews, perform construction labor, or warrant roofing craftsmanship.

3. Direct Contracting with Service Providers

All contracts, pricing estimates, statutory warranties, and physical construction work are conducted directly between the property owner and the assigned independent licensed roofing company. Property owners are solely responsible for verifying contractor credentials, licensing status, and insurance coverage prior to executing binding agreements.

4. Limitation of Liability

In no event shall Roof Expert USA, its parent entities, officers, directors, or marketing affiliates be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the performance, non-performance, acts, errors, or omissions of any independent roofing contractor dispatched through our service.